Nothing Breaks Loudly. That Is the Problem.
A neglected website almost never fails in a way that gets your attention. It degrades quietly, and the cost shows up as calls you never got. These are the four failures we see most often when a new client hands us a site nobody has touched in two years.
The site goes down and nobody notices
Most small business sites have no uptime monitoring. Owners find out they were offline when a customer mentions it days later. By then the search traffic and the calls are already gone.
An unpatched plugin gets exploited
The overwhelming majority of WordPress compromises come through outdated plugins and themes, not clever hacking. Cleanup after the fact costs far more than patching would have, and Google may flag the site in the meantime.
The backup was never tested
A backup nobody has restored is a hope, not a plan. We verify restores, because the moment you need one is the worst possible moment to discover it does not work.
Small edits never get made
New hours, a new staff member, a price change. Each one is a ten-minute job that sits undone for months because nobody owns it, and the site slowly stops matching the business.
The Boring Work, Done Every Month.
Every plan covers the same foundation. The difference between tiers is how much hands-on time you get for changes, and how fast we respond when you need something.
We will also tell you when you do not need us. If your site is on a hosted platform and genuinely fine, we would rather say that than sell you a plan you will resent in six months.
Compare the Three PlansIncluded in Every Plan
- Core, plugin and dependency updates applied and tested
- Security patching and malware monitoring
- Off-site backups you can actually restore from
- Uptime monitoring with alerts that reach a human
- Content and copy edits made for you each month
- A plain-English report showing what changed
We Also Build the Software.
Maintenance is where most of our local relationships start, but it is not all we do. We build custom web applications, customer portals and internal tools for businesses whose operations have outgrown spreadsheets and off-the-shelf software.
We built a route-aware ordering and account management platform for W.L. Petrey Wholesale, and OpsFlow, a facility management system now running in four K-12 school districts. If your business has a workflow nobody sells software for, that is the conversation we like most.
Frequently Asked Questions
Do you only work with businesses in Birmingham?
Most of our care plan clients are in the Birmingham metro — Hoover, Vestavia Hills, Mountain Brook, Homewood, Trussville, Pelham, Alabaster and Chelsea. The work itself is remote, so location is not a hard requirement. Being local means we can meet in person when it genuinely helps and that we understand the market you are selling into.
What does website maintenance actually cost?
Our plans are $79, $199 and $399 per month depending on how much hands-on time you need. The $79 plan keeps the site secure, backed up, monitored and current, with 30 minutes of edits. The $199 plan adds two hours of monthly changes, and the $399 plan is for businesses that want us acting as their web team. Anything beyond the included time is $150 an hour, quoted before we start.
Do I need a care plan if my site is on Squarespace or Wix?
Less urgently, yes. Hosted platforms handle their own security patching, so the risk of an exploited plugin largely goes away. What remains is the part most owners actually struggle with: someone to make the edits, keep the content accurate, watch that forms still deliver, and tell you when something breaks. If that is all you need, the Essential plan usually covers it.
What if my website was built by someone else?
That is the normal case. Most sites we maintain we did not build. We start with an audit of the hosting, the platform version, the plugin list, the backup situation and the DNS, then tell you honestly what shape it is in. Sometimes the answer is that the site is fine and just needs upkeep. Sometimes it needs work before a plan makes sense, and we will say so.
Can I cancel?
Yes, monthly plans are month to month. Annual billing saves about ten percent. There is a one-time $299 onboarding fee that covers the initial audit and setup, waived if you pay annually.
What happens if my site gets hacked while on a plan?
We handle the cleanup and restore from backup as part of the plan, not as a surprise invoice. That is most of the reason the plans exist — the monthly fee is cheaper for both of us than emergency work.